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ServiceNow Workflows

Overview

ServiceNow workflows in Tycho Data Osprey allow you to automatically create incident or task tickets when data quality issues or status changes occur. This integration ensures that operational problems are formally tracked and routed to the appropriate team for resolution.

Use ServiceNow workflows to:

  • Open incidents for critical data failures

  • Route issues through established ITSM or OT support processes

  • Track data quality-related work alongside infrastructure and maintenance tickets

Requirements

Before creating a ServiceNow workflow in Tycho Data Osprey, you must have:

  • A ServiceNow instance URL

  • A valid API user account with permissions to create records (typically incidents)

  • Credentials available securely (use environment variables where possible)

Creating a ServiceNow Workflow

  1. Go to Settings > Workflows in Tycho Data Osprey

  2. Click Add Workflow

  3. Under Workflow Type, select ServiceNow

Configure the workflow

Fill in the following fields:

  • Name: A unique name for the workflow (e.g., Osprey Data Quality → SNOW Incidents)

  • Description: Optional context for how or why the workflow is used

  • API URL: The base URL of your ServiceNow instance (e.g., https://yourcompany.service-now.com/api/now/table/incident)

  • Username: ServiceNow API user

  • Password: ServiceNow API password

Click Save to create the workflow

How ServiceNow Alerts Work

When triggered by an issue or asset status change:

  • Tycho Data Osprey sends a request to your ServiceNow instance

  • A new record is created in the target table (e.g., incident)

  • The record includes:

  • Summary and description with asset/tag context

  • Timestamp

  • A direct link to view more in Tycho Data Osprey