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Workflows

Overview

Workflows in Tycho Data Osprey enable automated response actions based on data quality issues, status changes, and triggered checks across your industrial data systems.

They allow your team to take immediate action when data problems arise by:

  • Sending notifications to Microsoft Teams, Slack, or Email

  • Creating tickets in systems like ServiceNow and Jira

  • Streamlining handoffs between data engineers, operations, and business users

With workflows, teams can reduce downtime, enforce accountability, and close the loop between issue detection and remediation, all without leaving Tycho Data Osprey.

Why Use Workflows?

Workflows help you:

  • Automate alerting and escalation when critical data issues are found

  • Route problems to the right team via integrated ticketing

  • Avoid missed issues by notifying across your organization's preferred channels

  • Customize workflows based on domain and and target

Workflows are designed to reduce manual monitoring and promote a culture of proactive data quality management.

Where to Find and Manage Workflows

You can access workflows in the Tycho Data web interface:

  1. From the left-nav, click on Workflows

  2. Here, you can:

    • View all existing workflows

    • Create new workflows for notification channels or ticketing systems

Each workflow consists of:

Component Description
Name Name of workflow
Description Description of workflow
Configuration Configuration for workflow

Configuring a Workflow

Supported Actions

Tycho Data currently supports the following automation targets:

Action Type Description
Microsoft Teams Send a message to a configured Teams channel via webhook
Slack Post an alert to a specific Slack channel
Email Send an email to selected users or distribution lists
Jira Create a new issue in Jira with asset, tag, and error context
ServiceNow Open a ticket in ServiceNow with linked metadata from the triggered event

Coming Up Next

Separate pages will walk through how to:

  • Configure notification channels (Slack, Teams, Email)

  • Set up integrations with Jira and ServiceNow